Returns & Exchanges

At Alcone Company, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return it within 30 days of the original purchase date for an exchange or refund.

1

Contact Support

Email our customer service team to request a Return Merchandise Authorization (RMA) number and provide your order details.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all professional tools and unopened cosmetics are included.

3

Label and Ship

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Processing and Refund

Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing